SPS 2003 or MOSS (SPS 2007) Crash IE

Posted by Justin on May 17, 2007
Microsoft, SharePoint

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It seems the SharePoint community has been hit with an incompatibility bug with SharePoint 2003 and SharePoint 2007 (MOSS).

After one of our SharePoint admins starting having weird problems this wee we started tracking down the issue. This is technically all over the internet, but I wanted to help get the word out.

Basically, it doesn’t matter which version of SharePoint, Windows, or Internet Explorer you have installed. If you click on a document inside SharePoint and IE crashes, you’ve probably got Office 2003 and 2007 mixed in some fashion.

In our case, our admin had 2 Office 2007 apps installed and a full blown install of Office 2003. Uninstalling the 2007 components fixed this issue immediately. It seems Microsoft has accidentally (things that make you go hmmm) introduced a compatibility bug between the Office Versions.

In our situation, we uninstalled Project 2007 (InfoPath 2007 still installed) and ran the update below and it worked for us.

Go to “C:\Program Files\Microsoft Office\Office12”
· Delete “OWSSUPP.DLL”
· “Start” -> “All Programs” -> “Microsoft Office” -> “Microsoft Office Tools” -> “Microsoft Office Diagnostics”
· Run the diagnostics and it should fix 1 issue in its last step.

The Ultimate Fix: uninstall one Office version (ie: All Office 2003 or All Office 2007), restart your beloved computer and have at it again.